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FREQUENTLY ASKED QUESTIONS

What Makes ECOM special?
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ECOM is the revolutionary patented spatial disinfectant that harnesses the power of CLO2. In compliance with safety regulations by international authority, the World Health Organization (WHO) as well as the US Food and Drug Administration (FDA), our range of ECOM products have been clinically proven to kill germs, bacteria, viruses and fungi. ECOM products are selectively tested with over 130 test reports.

How does Chlorine Dioxide work in ECOM products?
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For years, chlorine dioxide has been universally recognized for its disinfectant properties and antibacterial potency. In appropriate and controlled amounts, it can effectively eliminate harmful bacteria and diminish risk of infections from airborne germs. Chlorine dioxide exists as a gas in normal room temperature. Using the oxidizing action of intramolecular oxygen, chlorine dioxide can effectively oxidize proteins that make up a target virus or bacterium. Also, an efficient deodorizer, chlorine dioxide has the power to oxidize substances that cause foul odours. Since proteins of allergens – substances that cause allergies – can also be oxidized, to date, ongoing research and clinical studies are being conducted to investigate the effective use of chlorine dioxide gas as a pollen countermeasure in recent years.

What are various uses of the different products under ECOM?
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Launched in Japan as early as 2002, the ECOM brand unveiled its first end consumer product, EA Mask in 2012 and since then, have expanded to a wider array of products to suit different lifestyle and users. Some of which include: EA Mask / EA Bear / EA Mobile 11th independent test by Setsco Singapore with 99% bacterial kill. E.A Mask eliminates airborne germs, bacteria, viruses and fungi, while offering the user 24/7 protection with the safe and steady, long-term release of ClO2. Wearable item for individual and mobile stick-on for protection. EA Bear lanyard comes with added safety feature. Last up to 30 days of effective use. ECOM Bion Spray Independently tested by TUV Singapore and Setsco Singapore with 99.998% bacterial kill. Food-grade deodoriser and sanitiser — environmentally friendly, with no harmful by-products. ECOM® Bion Spray can disinfect hard and soft surfaces, including everyday items like hand-held keys, mobile phones, utensils and drinkware. Made up of 100% Bio-ionised water, for safe and mobile sterilisation on-the-go. ECOM® Virus Cleaner Independently tested by TUV Singapore and Setsco Singapore with 99.998% bacterial kill. An industry grade, multi-purpose deodoriser and disinfectant, the ECOM® Virus Cleaner can effectively sterilise surfaces using an efficient spray mechanism. Keep your kitchen countertops, shower and toilets smelling fresh! This chlorine dioxide aqueous solution can also disinfect hard and soft surfaces and eliminate moulds and other unpleasant odours such as waste and tobacco smoke. ECOM® Pet Independently tested by TUV Singapore and Setsco Singapore with 99.998% bacterial kill. Wiped down with cloth on pets, spray on pet utensils, and other areas that need to be sterilized and deodorized. Food Grade. Safe for use. To achieve best results, use Ecom Pets within 180 days after opening. Ecom Wash Your laundry companion, ECOM® Wash penetrates deep into your clothes by targeting germs and bacteria, while removing tough odours and stains. Marvel at how your machine drum turns shinier with every wash! Last up to 90 days of effective use or 120 washes. Ecom Cool ECOM® Cool helps keep your fruits and vegetables crispy-fresh and germ-free, longer. Food safe ECOM® Cool removes unpleasant odours, moulds and mildew. Safe for use inside refrigerators or cold storages to lengthen shelf-life of food and perishables. Lasts up to 90 days of effective use. Ecom Box ECOM® Box keeps your belongings and items in storage musk-free. ECOM® Box removes unpleasant odours, moulds and mildew. For use inside wardrobes, closets, shoe cabinets, storage units and small spaces. Lasts up to 60 days of effective use. Ecom Room Mini (portable air cleaner) Ecom Room Mini covers up to 200 sq. ft. Tested against H1N1 and influenzas, Ecom Room Mini removes harmful gases and formaldehydes, unpleasant odours, tobacco smoke. Also eliminates airborne germs and viruses within an enclosed space. Best used indoors, such as bedrooms, toilets or common living areas. Portable and powered via USB cable, or using 4 x AA batteries. Filter last up to 90 days of effective use. ECOM® Space Ideal for confined spaces; classroom, bus, toilet, kitchen, elevator, home bomb shelter and bedroom. Enjoy each space, odour-free and germ-free environment. Removes unpleasant odours, formaldehydes, benzene, TVOC, tobacco smoke and other harmful gases. Lasts for up to 60 days of effective use. ECOM® Stand Ideal to be placed on desk, dining table, bedside table or any top space. Lasts for up to 60 days of effective use. Enjoy each space, odour-free and germ-free environment. Removes unpleasant odours, formaldehydes, benzene, TVOC, tobacco smoke and other harmful gases. Lasts for up to 60 days of effective use. Ecom Car Enjoy each ride in a fresh, odour-free and germ-free environment. The ECOM® Car removes unpleasant odours, engine formaldehydes, benzene, TVOC, tobacco smoke and other harmful gases. Easy-clip on allows for a fuss-free installation in vehicles, seat pockets, car sun visor or door pockets. Lasts for up to 60 days of effective use.

My kids love the E.A Mask and E.A Bear! Are they safe for use by young children?
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That’s great! You’ll be happy to hear that ECOM products are in strict compliance with the regulations enforced by global leader and international safety authority, the World Health Organization (WHO); warranted “safe for use for any age, and any environment” according to the WHO when administered as guided. Clinical evidence and more than a decade of studies by independent scientific experts worldwide continue to support the safety of our ECOM products. When used by young children, we highly recommend adult supervision. Be sure to inform your child on the correct use of the products, such as fastening the E.A Mask clip-on properly or wearing the E.A Bear lanyard. As an added safety measure, the E.A Bear lanyard also comes with a quick-release strap feature, that prevents tangling and separates upon excessive force. ECOM also recommends that you speak with your healthcare provider if you have questions about the best treatment for you and your child’s unique needs when seeking to prevent or manage symptoms or conditions. Please refer to the full product labelling for additional safety information related to the E.A Mask and E.A Bear. More importantly, kindly note that as announced on 14 April 2020 by the Multi-Ministry Taskforce, it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg.

Ecom products uses chlorine dioxide, are they safe or unsafe?
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Strong clinical evidence, numerous independent research and reputable academic studies by leading experts around the world have shown that solid chlorine dioxide, the core ingredient in our ECOM range of products, when used as directed, is a safe and potent disinfectant. TWO DECADES OF HOME PROTECTION. Since its unveiling in 2002, ECOM has introduced us to an expansive range of household products (including the patented E.A Mask launched in 2012), evolving into a trusted brand that’s gained its rightful place within our homes. That’s close to two decades of protecting families – just like your own. 5 x LOWER. Where global leader and international safety authority, the World Health Organization (WHO) classifies 0.1ppm as safe, you’ll be pleased to know that ECOM products emit a steady release-rate of 0.017ppm of chlorine dioxide gas – that’s 5 TIMES LOWER than the safety threshold! Please refer to the full product labelling for additional safety information related to ECOM and E.A Mask. We also advise you to speak with your healthcare provider if you have questions about the best treatment for your unique needs when seeking to prevent or manage symptoms or conditions. Consistent with this advice, kindly note that as of 14 April 2020 the Multi-Ministry Taskforce has announced that it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg

How will I know when Ecom products stops working?
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To ensure that you enjoy the optimal benefits when using our products, indicate the first date of unsealing behind the product itself. Upon opening the product packaging and coming into contact with air, when used as indicated. The marked date will also help to remind you when it’s time to make your next purchase. Remember, a fresh replacement is what you’ll need to enjoy the maximum benefits of ECOM products.

I accidently dropped my E.A Mask in water. Is it still good for use?
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Once opened, keep the E.A Mask away from water or flammable conditions. Please refer to the full product labelling for additional safety information and precautions related to the E.A Mask. Soaking the E.A Mask in water may inhibit the proper release and dispersal rate of chlorine dioxide. We recommend that you replace the product immediately.

Opps! I accidently left the EA Mask in the laundry was. What should I do?
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Once opened, keep the E.A Mask away from water or flammable conditions. When left in the wash, the E.A Mask may cause discoloration in fabrics; hence, remember to unclip the E.A Mask before popping your clothes into your washing machine. Please refer to the full product labelling for additional safety information and precautions related to the E.A Mask. When as E.A Mask is soaked in water, its disinfectant properties may be lost, and dispersal rate of chlorine dioxide may be affected. We recommend that you replace the product immediately.

How many times can I use the ECOM Wash?
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When used as directed, the ECOM Wash can effectively be used up to 120 washes within 90 days. Just simply toss 2 x ECOM Wash mesh bags into your washing machine per recommended 6kg wash cycle. After you’re done, just hang both mesh bags to dry. No muss, no fuss!

I just bought my ECOM Room Mini. How do I switch it on?
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ECOM® Room Mini Cleaning cycle. After switching on, ECOM Room Mini Air Cleaning cycle starts – with 5 seconds operation, followed by a 35-sec pause. This filtering cycle will repeat automatically. The blue LED light indicated that the fan is running and will dim off when the fan stops. No muss, no fuss! Leave it on 24/7 LED LIGHT TURNS RED. If the blue LED light on the top switch turns red, it’s time to replace with a new filter and fresh batteries. It’s that easy!

Should the E.A Mask and E.A Bear replace the use of a surgical mask?
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E.A Mask and E.A Bear should never be used as replacements to surgical masks. ECOM and Mamoru are deeply committed to consumer safety. Please refer to the full product labelling for additional safety information related to the E.A Mask, the E.A Bear and other ECOM products. We recommend you speak with your health care provider if you have questions about the appropriate treatment for your unique individual needs, or when seeking to prevent or manage symptoms or conditions. Consistent with this advice, kindly note that as of 14 April 2020 the Multi-Ministry Taskforce has announced that it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg

Will the E.A Mask or E.A Bear be effective if I carry it in my pocket or bag?
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Putting the E.A Mask or E.A Bear in your pocket and/or in your bag will affect the proper dispersal rate of chlorine dioxide and hence, reduce its effectiveness. As advised the E.A Mask can be worn as a handy clip-on; while the E.A Bear comes with a lanyard and is worn around the neck.

Are there any possible side effects from wearing or using ECOM products?
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Where global leader and international safety authority, the World Health Organization (WHO) CLASSIFIES 0.1ppm as safe, you’ll be pleased to know that ECOM products emit a steady release-rate of 0.017ppm of chlorine dioxide gas – that’s 5 TIMES LOWER than the safety threshold! Strong clinical evidence by leading experts around the world have shown that solid sodium chloride, the core ingredient in our ECOM range of products, when used as labelled, is a safe and potent disinfectant. ECOM is also strictly regulated to ensure its use complies with local healthcare authority requirements. Please refer to the full product labelling for additional safety information related to ECOM. Consistent with this advice, ECOM recommends that people speak directly with their doctor or healthcare provider if they have any questions about their individual treatment needs.

Sometimes, I notice that the E.A Mask has a mild chlorine smell. Should I continue its use?
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Clinical evidence and more than a decade of studies by independent scientific experts around that world continue to support the safety of our ECOM products. Using Japanese-patented technology, ECOM products are designed to consistently emit safe concentrations of chlorine dioxide at a rate of 0.017ppm, way below the 0.1ppm threshold mark by World Health Organization (WHO). ECOM is also strictly regulated to ensure its use complies with local healthcare authority requirements. However, due to the characteristics of chlorine dioxide, at times users may sense a mild chlorine scent. During these rare occasions, you are advised against having direct contact between the Ecom product; i.e. E.A Mask (or E.A Bear) and your nose. Please refer to the full product labelling for additional safety information related to ECOM. Consistent with this advice, ECOM recommends that people speak directly with their doctor or healthcare provider if they experience sensitivity or discomfort when using our products or have questions about their individual treatment needs.

Should the E.A Mask and E.A Bear replace the use of a surgical mask?
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E.A Mask and E.A Bear should never be used as replacements to surgical masks. ECOM and Mamoru are deeply committed to consumer safety. Please refer to the full product labelling for additional safety information related to the E.A Mask, the E.A Bear and other ECOM products. We recommend you speak with your health care provider if you have questions about the appropriate treatment for your unique individual needs, or when seeking to prevent or manage symptoms or conditions. Consistent with this advice, kindly note that as of 14 April 2020 the Multi-Ministry Taskforce has announced that it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg.

Where can I buy the E.A Mask and other ECOM products?
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You can buy the E.A Mask using our official stores – found in platforms like Shopee Mall, Lazada and Qoo10 and on ECOM e-commerce site ecomsingapore.sg Our official stores are linked below: www.ecomsingapore.sg Lazada – ECOM Singapore Shopee – ECOM Singapore Qoo10 – ECOM Singapore When shopping online for ECOM Products, be sure that the product you are buying is sold by Mamoru, and/or from our official ECOM Singapore ecommerce platforms and authorised partners of ECOM, and is NOT listed under any other Seller name. You may also purchase ECOM through our selective network of authorized retail partners, at Takashimaya S.C., OG (Albert’s Park Complex), OG (Orchard), OG (People’s Park Complex), Tangs and Isetan online. You can also find Ecom products at leading medical aesthetic clinics, TCM clinics and more. I bought the E.A Mask online from another seller. What should I do? Any order and transaction that includes unauthorized products or are placed with unauthorized third-party sellers, or vendors unaffiliated with MAMORY MARKETING Pte Ltd (“Mamoru”) are strictly not recognized. Enquires or complaints will not be honoured by Mamoru as the sale is not considered to be acknowledged as a valid purchase by the brand owner and manufacturer or ECOM products from Mamoru. TO DATE, ONLY MAMORU HOLDS EXCLUSIVE DISTRIBUTORSHIP FOR ECOM PRODUCTS IN SINGAPORE. Authentic Ecom products carry the XSG mark on the back of the product box. XSG EXP 2023/05/19 XSG - Authentic product code EXP - expiry date 2023 - year 05 - month 19 - date View all ECOM products now.

Can I change an order after it’s been submitted?
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Since the turnaround time on our ECOM products are so fast, changing an order after it’s been placed can be tricky. Because of this we recommend contacting the Help Centre of the ecommerce platform from where you placed your order (via Lazada, Shopee and/or Qoo10) We also cannot guarantee that an order is able to be cancelled. All requests for order cancellations, returns or refunds will be reviewed on a case-to-case basis – following verification of legitimate product transactions, including the appropriate channels the product was purchased from.

When is my order shipped?
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Upon completion of placing your order through our official online stores at Lazada, Shopee, and Qoo10, your order will be shipped within 1-3 working days. In view of the current pandemic situation, kindly expect additional 2-3 working days to the shipping schedule

How long will it take to get my order?
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All confirmed domestic orders (within Singapore) will be shipped and delivered within 2-5 working days – after you have received the shipped information via email or app notification from the ecommerce platform (i.e., Lazada, Shopee, and/or Qoo10) on which you made your purchase. In view of current pandemic situation, kindly expect additional 2-3 working delays to the shipping schedule.

How can I track my order?
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Depending on the online store where you purchased our products (i.e., Lazada, Shopee, and/or Qoo10), the platform will send tracking information to the e-mail address associated with your order once the item has been shipped. If you have not received your order and it have been over 5 working days, please drop us an email at ask@ecomsingapore.sg. Ecom 030+ Professional Air Purifier I have bought an Ecom 030+ Professional Air Purifier and it does not seem to be working properly, what should I do? You can contact Ecom by sending an email to ask@ecomsingapore.sg or call 6908 9836. My Ecom 030+ is still under warranty, will there be a transport fee charge? Yes, there will be a charge of S$30 transportation fee for units still under warranty and S$50 transportation fee for units that is not covered under warranty.

How often should I change my filters?
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Primary Filter - It is recommended to change every 30 days. Primary filter can also be washed with clear water and re-use. It is good for up to 2 washes. ClO2 (E.A Mask) Filter - It is to be changed every 90 days. Once the ClO2 date indicator appears 00 on the screen panel, the machine will turn red and will stop operating. To benefit with maximum protection, do replace your filter immediately. Replace filter, switch off and on the machine and press and hold fan button for 5 seconds and Ecom 030+ is ready to give you maximum protection. HEPA Filter - It is to be changed every 365 days. Once the HEPA date indicator appears 00 on the screen panel, the machine will turn red and will stop operating. To benefit with maximum protection, do replace your HEPA filter immediately. Replace filter, switch off and on the machine and press and hold fan button for 5 seconds and Ecom 030+ is ready to give you maximum protection.