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Answers to FAQs on the E.A Mask & product suite | ECOM® Singapore
Got any questions or just curious? We've listed your top Frequently Asked Questions about our revolutionary range of antibacterial products here.
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Ask ECOM®

Frequently Asked Questions

Choose from the topics below to learn more about what’s important to you.

General Questions

Find answers to your questions about ECOM® products.

What makes ECOM® special?

ECOM® is the revolutionary spatial disinfectant that harnesses the power of ClO₂. In compliance with safety regulations by international authority, the World Health Organization (WHO) as well as the US Food and Drug Administration (FDA), our range of ECOM® products have been clinically proven to kill germs, bacteria, viruses and fungi.

What is Chlorine Dioxide and what does it do?

For years, chlorine dioxide has been universally recognised for its disinfectant properties and antibacterial potency. In appropriate & controlled amounts, it can effectively eliminate harmful bacteria and diminish risk of infections from airborne germs.

Chlorine dioxide exists as a gas in normal room temperature. Using the oxidising action of intramolecular oxygen, chlorine dioxide can effectively oxidise proteins that make up a target virus or bacterium. Also, an efficient deodoriser, chlorine dioxide has the power to oxidise substances that cause foul odours.

Since proteins of allergens — substances that cause allergies — can also be oxidised, to date, ongoing research and clinical studies are being conducted to investigate the effective use of chlorine dioxide gas as a pollen countermeasure in recent years.

How does Chlorine Dioxide work in ECOM® products?

Developed with Japanese-patented technology, ECOM® products disperse chlorine dioxide gas into the air through a slow and steady, long-term release.

Our range of ECOM® products are designed to consistently produce safe concentrations of chlorine dioxide. Chlorine dioxide has approximately 2.5 times the oxidising power of chlorine, but still remaining environmentally-friendly whereby, no harmful chlorine compounds nor by-products (such as trihalomethane) are produced.

What are various uses of the different products under ECOM®?

Launched in Japan as early as 2002, the ECOM® brand unveiled its first car disinfectant and since then, have expanded to a wider array of products to suit different lifestyles and users.

Some of which include:

ECOM® E.A Mask — Wearable, clipped-on badge for individual and mobile protection. Eliminates airborne germs, bacteria, viruses & fungi.

ECOM® E.A Bear — Similar to the E.A Mask in core function, wearable protection in lanyard form for individuals on-the-go. Enhanced safety features added on strap design.

ECOM® Box — Specialised filter with product shell casing. Removes unpleasant odours, moulds & mildew. For use inside wardrobes, closets, shoe cabinets, storage units and small spaces.

ECOM® Cool — Specialised filter with product shell casing. Removes unpleasant odours, moulds & mildew. Safe for use inside refrigerators or cold storages to lengthen shelf-life of food and perishables.

ECOM® Room Mini — Portable air cleaner, which covers up to 200 sq ft and removes harmful gases & formaldehydes, unpleasant odours, tobacco smoke. Also eliminates airborne germs and viruses within an enclosed space. Best used indoors, such as bedrooms, toilets or common living areas. Portable and powered via USB cable, or using 4 × AA batteries.

ECOM® Room Mini (Filter) — Refillable filter cartridge for the portable ECOM® Room Mini. Lasts up to 3 months of effective use.

ECOM® Car — Mobile filter for in-vehicle use. Targets unpleasant odours, engine formaldehydes, benzene, TVOC, tobacco smoke & other harmful gases. Easy-clip allows for a fuss-free install in vehicles, seat pockets, car sun visor or door pockets.

ECOM® Wash — Washable mesh bags for laundry-use. Penetrates deep into clothes, targeting germs and bacteria, while removing tough odours and stains.

More products coming up so be sure to check our website for updates! View all products.

What is the difference between the E.A Mask and the E.A Bear?

The E.A Mask and E.A Bear are different variants of the same product. Similar in function and dispersal rate, their efficacies lie in their core ingredient, solid chlorine dioxide. The E.A Mask can be worn as a handy clip-on; while the E.A Bear comes with a lanyard and is worn around the neck.


Preview below.
My kids love the E.A Mask & E.A Bear! Are they safe for use by young children?

That’s great! You’ll be happy to hear that ECOM® products are in strict compliance with the regulations enforced by global leader and international safety authority, the World Health Organisation (WHO); warranted “safe for use for any age, and any environment” according to the WHO.

Clinical evidence and more than a decade of studies by independent scientific experts worldwide continue to support the safety of our ECOM® products.

When used by young children, we highly recommend adult supervision. Be sure to inform your child on the correct use of the products, such as fastening the E.A Mask clip-on properly or wearing the E.A Bear lanyard. As an added safety measure, the E.A Bear lanyard also comes with a quick-release strap feature, that prevents tangling and separates upon excessive force.

ECOM® also recommends that you speak with your healthcare provider if you have questions about the best treatment for you and your child’s unique needs when seeking to prevent or manage symptoms or conditions. Please refer to the full product labelling for additional safety information related to the E.A Mask and E.A Bear.

More importantly, kindly note that as announced on 14 April 2020 by the Multi-Ministry Taskforce, it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg.

I recently saw/read in the news that products emitting chlorine dioxide are unsafe for use. Should I stop using ECOM® products?

Strong clinical evidence, numerous independent research and reputable academic studies by leading experts around the world have shown that solid chlorine dioxide, the core ingredient in our ECOM® range of products, when used as directed, is a safe and potent disinfectant.

TWO DECADES OF HOME PROTECTION. Since its unveiling in 2002, ECOM® has introduced us to an expansive range of household products (including the patented E.A Mask launched in 2012), evolving into a trusted brand that’s gained its rightful place within our homes. That’s close to two decades of protecting families — just like your own!

5X SAFER. Where global leader and international safety authority, the World Health Organisation (WHO) classifies 0.1ppm as safe, you’ll be pleased to know that ECOM® products emit a steady release-rate of 0.017ppm of chlorine dioxide gas — that’s 5 TIMES LOWER than the safety threshold!

Please refer to the full product labelling for additional safety information related to ECOM® & the E.A Mask. We also advise you to speak with your healthcare provider if you have questions about the best treatment for your unique needs when seeking to prevent or manage symptoms or conditions.

Consistent with this advice, kindly note that as of 14 April 2020 the Multi-Ministry Taskforce has announced that it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg.

How will I know when the E.A Mask or E.A Bear stops working?

To ensure that you enjoy the optimal benefits when using our products, indicate the first date of unsealing behind the product itself.

Upon opening the product packaging and coming into contact with air, when used as indicated, the EA Mask and EA Bear will have an effective period of up to one month. The marked date will also help to remind you when it’s time to make your next purchase. Remember, a fresh replacement is what you’ll need to enjoy the maximum benefits of ECOM® E.A Mask and E.A Bear!

I accidentally dropped my E.A Mask in water. Is it still good for use?

Once opened, keep the E.A Mask away from water or flammable conditions. Please refer to the full product labelling for additional safety information and precautions related to the E.A Mask.

Soaking the E.A Mask in water may inhibit the proper release and dispersal rate of chlorine dioxide. We recommend that you replace the product immediately.

Oops! I accidentally left the EA Mask in the laundry wash. What should I do?

Once opened, keep the E.A Mask away from water or flammable conditions. When left in the wash, the E.A Mask may cause discolouration in fabrics; hence, remember to unclip the E.A Mask before popping your clothes into your washing machine. Please refer to the full product labelling for additional safety information and precautions related to the E.A Mask.

When an E.A Mask is soaked in water, its disinfectant properties may be lost and the dispersal rate of chlorine dioxide may be affected. We recommend that you replace the product immediately.

How many times can I use the ECOM® Wash?

When used as directed, the ECOM® Wash can effectively be used up to 120 washes. Just simply toss 2 × ECOM® Wash mesh bags into your washing maching per recommended 8kg wash cycle. After you’re done, just hang both mesh bags to dry. No muss, no fuss!

I just bought my ECOM® Room Mini. How do I switch it on?

Below are detailed instructions on how to properly operate your ECOM® Room Mini:

1.   Open the sealed bag and take out the ECOM® Room Mini filter screen.

2.   Slide open the back cover and insert the filter. The ECOM® Room Mini filter can be used for about 3 months after opening.

3.   Open the bottom cover. Insert 4 × AA high-quality batteries. Alternatively, the ECOM® Room Mini can also be powered via USB (Type-C cable).

4.   Ensure the back and bottom covers are closed.

5.   Press the single top switch to TURN ON the blue LED lamp and start operation.


AFTER SWITCHING ON. The ECOM® Room Mini Air Cleaning cycle starts — with 5 seconds operation, followed by a 35-sec pause. This filtering cycle will repeat automatically. The blue LED light indicates that the fan is running, and will dim off when the fan stops. No muss, no fuss!


LED LIGHT TURNS RED. If the blue LED light on the top switch turns red, it’s time to replace with a new filter and fresh batteries. It’s that easy!

Should the E.A Mask and E.A Bear replace the use of a surgical mask?

ECOM® and Mamoru are deeply committed to consumer safety. Please refer to the full product labelling for additional safety information related to the E.A Mask, the E.A Bear and other ECOM® products. We recommend you speak with your healthcare provider if you have questions about the appropriate treatment for your unique individual needs, or when seeking to prevent or manage symptoms or conditions.

Consistent with this advice, kindly note that as of 14 April 2020 the Multi-Ministry Taskforce has announced that it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg.

Will the E.A Mask or E.A Bear be effective if I carry it in my pocket or bag?

Putting the E.A Mask or E.A Bear in your pocket and/or in your bag will affect the proper dispersal rate of chlorine dioxide and hence, reduce its effectiveness. As advised the E.A Mask can be worn as a handy clip-on; while the E.A Bear comes with a lanyard and is worn around the neck.

Are there any possible side effects from wearing or using ECOM® products?

Where global leader and international safety authority, the World Health Organisation (WHO) classifies 0.1ppm as safe, you’ll be pleased to know that ECOM® products emit a steady release-rate of 0.017ppm of chlorine dioxide gas — that’s 5 TIMES LOWER than the safety threshold!

Strong clinical evidence by leading experts around the world have shown that solid sodium chloride, the core ingredient in our ECOM® range of products, when used as labelled, is a safe and potent disinfectant. ECOM® is also strictly regulated to ensure its use complies with local healthcare authority requirements.

Please refer to the full product labelling for additional safety information related to ECOM®.

Consistent with this advice, ECOM® recommends that people speak directly with their doctor or healthcare provider if they have questions about their individual treatment needs.

Sometimes, I notice that the E.A Mask has a mild chlorine smell. Should I continue its use?

Clinical evidence and more than a decade of studies by independent scientific experts around the world continue to support the safety of our ECOM® products. Using Japanese-patented technology, ECOM® products are designed to consistently emit safe concentrations of chlorine dioxide at a rate of 0.017ppm, way below the 0.1ppm threshold mark by the World Health Organisation (WHO). ECOM® is also strictly regulated to ensure its use complies with local healthcare authority requirements.

However, due to the characteristics of chlorine dioxide, at times users may sense a mild chlorine scent. During these rare occasions, you are advised against having direct contact between the E.A Mask (or E.A Bear) and your nose. Please refer to the full product labelling for additional safety information related to ECOM®.

Consistent with this advice, ECOM® recommends that people speak directly with their doctor or healthcare provider if they experience sensitivity or discomfort when using our products, or have questions about their individual treatment needs.

Orders

Discover how you can purchase your trusted ECOM® products.

Where can I buy the E.A Mask and other ECOM® products?

You can buy the E.A Mask using our official stores — found in platforms like Lazada, Shopee and Qoo10. Our official stores are linked below:

•   Lazada — ECOM® Singapore

•   Shopee — ECOM® Singapore

•   Qoo10 — ECOM® Singapore

When shopping online for ECOM® products, be sure that the product you are buying is sold by Mamoru, and/or from our official ECOM® Singapore ecommerce platforms, and is NOT listed under any other Seller name.

You may also purchase ECOM® through our selective network of authorised retail partners, at OG (Albert’s Park Complex) and OG (People’s Park Complex).

Currently we’re not yet located in any other retail locations, but when we branch out, we’ll be sure to keep you up to date on our locations.

How safe is it to order online?

When shopping online for ECOM® products, be sure that the product you are buying is sold by Mamoru, and/or from our official ECOM® Singapore ecommerce platforms, and is NOT listed under any other Seller name.

Our official stores are linked below:

•   Lazada — ECOM® Singapore

•   Shopee — ECOM® Singapore

•   Qoo10 — ECOM® Singapore

It is highly recommended that you purchase ECOM® products directly from ECOM® Singapore c/o Mamoru, to ensure a fun and genuine customer experience.

I bought the E.A Mask online from another seller. What should I do?

Any order and transaction that includes unauthorised products or are placed with unauthorised third-party sellers, or vendors unaffiliated with MAMORU Marketing Pte Ltd (“Mamoru”) are strictly not recognised. Enquiries or complaints will not be honoured by Mamoru, as the sale is not considered to be or acknowledged as a valid purchase by the brand owner and manufacturer of ECOM® products from Mamoru.

TO DATE, ONLY MAMORU HOLDS EXCLUSIVE DISTRIBUTORSHIP FOR ECOM® PRODUCTS IN SINGAPORE.

More information can be found here.

When shopping online for ECOM® products, be sure that the product you are buying is sold by Mamoru, and/or from our official ECOM® Singapore ecommerce platforms, and is NOT listed under any other Seller name.

Our official stores are linked below:

•   Lazada — ECOM® Singapore

•   Shopee — ECOM® Singapore

•   Qoo10 — ECOM® Singapore

You may also purchase ECOM® through our selective network of authorised retail partners, at OG (Albert’s Park Complex) and OG (People’s Park Complex).

For purchases made with unaffiliated sellers, please contact the seller directly or the Help Centre of the platform from where you purchased the product to see the matter resolved.

That said, it is highly recommended that you purchase ECOM® products directly from ECOM® Singapore c/o Mamoru, to ensure a fun and genuine customer experience.

View all ECOM® products now.

Can I change an order after it's been submitted?

Since the turnaround times on our ECOM® products are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend contacting the Help Centre of the ecommerce platform from where you placed your order (via Lazada, Shopee, and/or Qoo10).

We also cannot guarantee that an order is able to be cancelled. All requests for order cancellations, returns or refunds will be reviewed on a case-to-case basis — following verification of legitimate product transactions, including the appropriate channels the product was purchased from.

Shipping

When is my order shipped?

Upon completion of placing your order through our official online stores at Lazada, Shopee, and Qoo10, your order will be shipped within 1-3 working days.

In view of the current pandemic situation and the imposed Circuit Breaker measures nationwide, kindly expect additional 2-3 working days to the shipping schedule.

How long will it take to get my order?

All confirmed domestic orders (within Singapore) will be shipped and delivered within 2-5 working days — after you have received the shipped information via email or app notification from the ecommerce platform (ie Lazada, Shopee, and/or Qoo10) on which you made your purchase.

In view of the current pandemic situation and the imposed Circuit Breaker measures nationwide, kindly expect additional 2-3 working days to the shipping schedule.

How can I track my order?

Depending on the online store from where you purchased our products (ie Lazada, Shopee, and/or Qoo10), the platform will send tracking information to the e-mail address associated with your order once the item has been shipped.

If you have not received your order and it has been over 5 working days, please drop us an email at ask@ecomsingapore.sg.

Others

What is your Privacy Policy?

Our privacy policy can be found here.

Unauthorised modification and/or interference, misuse,
abuse or unauthorized use of the ECOM Singapore Website
and any of its materials may violate Mamoru’s and/or third
party owners’ intellectual property rights, and may also be
an offence under the Computer Misuse and Cybersecurity
Act (Chapter 50A, Singapore Statutes).
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All Rights Reserved.